Privacy Policy
This Privacy Policy describes how Ella & Claire Richmond (“the Site”, “we”, “our”, or “us”) collects, uses, and shares your personal information when you visit ellaclairerichmond.com (the “Site”), use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).
In this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, and anyone else whose information we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.
When updates occur, we will post the revised policy on the Site, update the “Last Updated” date, and follow any legal requirements for notification.
How We Collect and Use Your Personal Information
To provide, improve, and support our Services, we collect information as described below. The type of information collected depends on how you interact with us.
In addition to the specific uses described here, we may use personal information to communicate with you, comply with legal obligations, protect our rights, enforce our Terms of Service, and maintain the security of our Services.
What Personal Information Do We Collect?
1. Information You Provide Directly
This includes:
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Contact information — name, address, phone number, email
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Order information — billing/shipping address, payment confirmation, contact details
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Account details — username, password, profile information
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Customer support messages — any information you provide when contacting us
Some features may require specific information. If you choose not to provide it, you may be unable to use certain Services.
2. Information Collected Automatically
We may automatically collect usage-related data (“Usage Data”) through cookies, pixels, and similar technologies. This may include:
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Device type and browser details
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IP address
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Network connection information
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How you interact with our Site (pages viewed, time on site, clicks, etc.)
3. Information Received from Third Parties
We may receive information from:
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Service providers such as Shopify, who provide our store platform
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Payment processors responsible for handling payment data
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Marketing and advertising partners
We treat this information in accordance with this Privacy Policy.
How We Use Your Personal Information
We may use your information for:
1. Delivering products and services
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Processing orders
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Managing shipping, returns, and exchanges
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Sending transactional notifications
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Maintaining your account
2. Marketing and advertising
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Sending promotional messages (email, SMS, mail)
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Displaying targeted ads on our Site and external platforms
You may opt out of marketing communications at any time.
3. Security and fraud prevention
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Monitoring for fraudulent activity
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Protecting our Services and users
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Securing your account (you are responsible for safeguarding your login credentials)
Cookies
We use cookies to enhance your browsing experience and to understand how our Site is used.
Details about Shopify’s cookie usage can be found here:
👉 Shopify Cookie Policy
You may manage or disable cookies in your browser settings, but some features of the Site may not function properly without them.
How We Share Your Personal Information
We may share your information with third parties for business and operational purposes, including:
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Service providers (IT, hosting, shipping, payment processing, analytics, customer service)
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Marketing partners who assist with advertising
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Affiliates within our business group
We do not sell your personal information.
Third-Party Websites and Links
The Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of those sites.
We encourage reviewing their privacy policies before providing personal information.
Your Rights: Access, Deletion, and Correction
Depending on your location, you may have the right to:
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Request access to personal information we hold
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Request deletion of your personal information
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Request correction of inaccurate or incomplete data
To exercise these rights, contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: